Free delivery with handover on machines
Full pre-delivery assembly on all machines
Local showrooms with click & collect
Expert aftercare & sales backup

Delivery, Returns and Exchanges

Delivery and Collection FAQs

    Garden machinery and ride-on mowers

    Free local delivery

    We offer free local delivery to large areas of northern England. Once your order is placed we will contact you to arrange a convenient delivery time.

    Your machine will be delivered by a member of our handover team who will go through an instructional handover with you to ensure you know the basics of getting the most out of your new machinery.

    During the handover we’ll run through the operation of the machine, basic maintenance and provide any necessary safety warnings that will allow you to get the most from your new machine in a safe way. We’ll also answer any questions that you might have.

    Click here to view the eligible free delivery postcodes.

    Spare parts, merchandise, engines, and accessories

    Royal Mail Tracked 24 or Courier

    In most cases orders will be dispatched with the Royal Mail Tracked 24 service.

    For larger, bulkier items or orders of a higher value, we may choose to dispatch using a courier service if it is more suitable.

    Click here to view delivery policy for options, pricing and more details.

For garden machinery and ride on mowers, we offer free local delivery to large areas of northern England.

Click here to view the eligible free delivery postcodes.

Yes. All orders sent via Royal Mail Tracked 24 or by courier can be tracked. For machinery orders we will keep you informed regarding delivery.

Once we have dispatched your order, you will receive an email confirming dispatch which will contain a tracking number.

Returns and Exchanges FAQs

We have a 14 day returns policy. You have 14 days after receiving your order to notify us of your return. Please inform us of your intention to return an item before returning it to us. Please notify us via email: orders@ripongroundcare.com

After informing us of your return, you then have a further 14 days to return the item(s).

To be eligible for a return, your item must be in the same condition that you received it in, unused and in its original packaging. Machines must be unused.

Click here to read the full returns policy.

To start a return, please first contact us via email: orders@ripongroundcare.com

Please package up your items and include a short note with the order number or your name to help us identify the return.

Please post returns to:

Returns
Ripon Ground Care
Occupation Lane
Swanland
HU14 3QZ

Buyers are responsible for return postage costs except in circumstances where the order is defective, in which case we will cover the cost of your return delivery.

Some items are not eligible for returns or exchanges, for example but not limited to:

  • Spare parts which have been fitted to a machine.
  • Merchandise which is worn or used.
  • Machinery that has been used.

Yes. We will happily exchange items from your order so long as you notify us within the 14 day window and the items you wish to exchange are unused and in their original packaging in line with our Returns Policy.

To start an exchange, please first contact us via email: orders@ripongroundcare.com

Please package up your items and include a short note with the order number or your name to help us identify the return.

Please post exchanges to:

Returns
Ripon Ground Care
Occupation Lane
Swanland
HU14 3QZ

If you believe there is a problem with your order, please contact us by phone on 01482 631148 or by email orders@ripongroundcare.com

Any other questions?

Do you have a question which we haven't answered above? Not to worry, simply get in touch via email or telephone.

Email: enquiries@ripongroundcare.com

Phone: 01482 631148